Key Account Manager
Pubblicato il 05-10-2026 - Internet / Comunicazione online / E-commerce in Milano
Role Overview
To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.
Sales
Identify new clients and qualify new opportunities
Identify key contacts within existing accounts; cross selling and upselling accordingly
Develop and maintain account plan to support revenue goals and objectives
Build and implement an effective contact strategy
Processes
Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
knowledge of the market we operate in and our competitors
Client
Forecast accurately and consistently on a monthly basis and effectively manage client debt
Operational
Ensure all KPIs surrounding client contact, retention, and growth are met.
Customer
Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Regulatory, Governance and Control
Adhere to all regulatory requirements within role responsibility and escalated issues quickly.
Pro-actively identify risks and make recommendation to mitigate these.
Understand and adhere to specific regulatory obligations and company policies and procedures.
Performance Management
Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
Comply with the Training and Competency requirements and complete required training in a timely manner.
Knowledge, Skills and Experience
Drive,
determination and the ability to self-motivate
Ability to build and sustain effective business relationships
Fluency in data, analytics and business process management
Proven ability to articulate complex propositions in terms of business value
Excellent commercial acumen and negotiation skills
Outstanding networking and communication skills
Strong written communication
Demonstrable leadership of others
Experience and Skills
Key Account Manager Senior
10 years experience in consultive sales roles, ideally in the sortwere / data industry
Knowledge / Network about financial industry (banks / financial house / payment institutions / ...)
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
CCNL: Metalmeccanico
Salary range =52.100,00 - 67.750,00
Level=EB8
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affiantative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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