CRM & Client Data Specialist
Pubblicato il 05-10-2026 - Hermès Paris in Milano
Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.
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Details of the job GENERAL ROLE
The CRM & Client Data Specialist is responsible for developing knowledge about Hermès' customer base to foster relationships with existing clients and attract new ones, in alignment with the Maison's values and practices.
The role supports the Retail Department on CRM and client data related activity, acting as the main point of contact for new initiatives and rollouts. With a client-centric mindset, it enhances stores' CRM activity by providing insights and tools to support the regional strategy and targets.
This position is part of the Retail Team of Hermès Italie,
based at the Head Office in Milan. It reports to the Customer Experience Manager, and interacts with all stores as well as other head office departments (e.g., Training, ICO, etc.).
The main objective of the Retail Team is to provide all necessary support to Hermès stores, enabling them to achieve their sales objectives and deliver the best possible service to customers. Supporting a network of 10 stores across Italy (Milan, Rome, Florence, Venice, Turin, Padua, Bologna, Naples, Porto Cervo and Capri) and 1 store in Greece (Athens), the role requires regular travel throughout Italy to maintain close relationships with boutique teams and ensure the effective implementation of CRM and client experience initiatives.
MAIN RESPONSIBILITIES
Work to ensure the quality and protection of customer data
Acts as the main point of contact for Data Quality in the subsidiaries:
Leads Data Quality initiatives within the subsidiary, ens