Assistant Front Office Manager
Pubblicato il 05-10-2026 - hosco_abroad in Messina
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike. The Assistant Front Office Manager provides leadership, direction, supervision and motivation to Front Desk personnel.
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. - Ensures Front Office Areas are in a good state of maintenance and cleanliness. - Supervision of all aspects of Front Office operations established standards. - Produces all administrative and statistical reports required by the Rooms Division Manager. - Front Office annual vacation plan and time keeping reports to the Head of the House.
- Ensures that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours. - Ensures that all Front Office staff demonstrate proactive and enthusiastic guest care. - Ensures that a complete and updated guest history system is maintained. - Ensures that Shift Leaders always action all procedures as set down in the Shift Procedures. - Ensures that structured handovers and briefings are carried out for each shift. - Ensures that staff are rostered in accordance with Business needs and the Training Activities within the Hotel. - Supervises staff behaviour and takes immediate corrective actions when below Hotel Standards. - Systematic appraisal of all F/O employees. - Systematic training of all F/O employees. - Ensures that all accounting procedures are carried out in accordance with Hotel. - Carries out weekly spot checks on cashierin