Italian Customer Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88tg11

Italian Customer Support
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting world-class talent with transformative career opportunities, ensuring both candidates and clients thrive within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking dedicated professionals for an Italian Customer Support position in Greece, designed for individuals looking to elevate their careers in a vibrant international environment. This is a unique chance to join one of the most exciting Italian-speaking jobs available today, offering a seamless transition through a fully supported relocation program to sunny Greece.
Key Responsibilities
- Provide high-quality assistance to Italian-speaking customers via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex inquiries with professionalism, empathy, and efficiency to ensure maximum client satisfaction.




- Maintain comprehensive knowledge of client products and services to provide accurate and relevant information.
- Identify opportunities to improve service delivery and escalate technical issues to the appropriate internal departments.
- Collaborate with an international team to maintain high standards of service excellence in our Italian-speaking jobs.
- Utilize internal CRM tools to document interactions and track customer feedback effectively.
- Ensure all interactions align with the brand’s voice and the rigorous quality standards of our Customer Support Services projects.

Requirements
- Native or fluent Italian (spoken and written).
- Good level of English for internal communication and training.
- Valid EU passport or work permit (mandatory).
- Strong communication skills and a passion for providing top-tier customer experiences.
- Ability to adapt to new technologies and fast-paced work environments.
- Previous experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/88tg11