It Support Consultant, Technical Enablement
Pubblicato il 03-10-2026 - Simcorp in Monza
Overview
In this role, you will provide first-line technical support for infrastructure, tooling, and development processes, acting as a trusted technical partner for delivery teams. You'll investigate incidents, coordinate with specialists, and drive issues to resolution, contributing to reliability and efficiency of the delivery environment. The position sits in the Technical Enablement team, helping teams navigate infrastructure, testing, and configuration challenges. You will work closely with engineers, architects, and product teams to remove blockers and improve delivery quality.
Retribuzione / Benefits
attractive salary
premio scheme
pension
flexible working hours
hybrid workplace model
personalized professional development
Responsabilità
Provide first-line technical support for infrastructure, tooling, environments, and development processes
Investigate, troubleshoot, and coordinate resolution of technical issues with cross-functional teams
Take ownership of problems from initial investigation through resolution
Support and maintain test environments and end-to-end infrastructure
Monitor automated test executions and analyze failures to identify root causes
Collaborate with software engineers, architects, business consultants, and product teams to resolve delivery blockers
Assist business consultants with configuration and DevOps-based development practices
Contribute to continuous improvement initiatives to increase efficiency, quality, and delivery reliability
Requisiti fondamentali
Experience in technical support, application support, IT operations, software delivery, DevOps, or similar technical role
Strong troubleshooting and problem-solving skills with ability to investigate incidents and identify root causes
Ability to own issues and drive them to resolution with multiple stakeholders
Basic understanding of software development principles and the software delivery lifecycle
Familiarity with programming languages and tools listed in the description
Strong communication
Proactive and collaborative attitude
Ability to explain technical concepts to technical and non-technical audiences
C# or other object-oriented programming language
Git and source control systems
Test automation frameworks