03 ott - Milano
Lvmh
Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients.
Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.
Job responsibilities
Welcome and be the first point of contact for our clients at the store entrance;
Support the Client Advisor Team by helping schedule their appointments and guest visits;
Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food & beverage;
Lead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners;
Maintain a high level of discretion when dealing with confidential or personal guest information;
Build genuine relationships with guests and provide personalized service based on their preferences and expectations;
Anticipate guest needs and proactively provide help, recommendations, and solutions;
Maintain accurate records of guest preferences and relevant information to support personalized service;
Assist with VIC arrivals, special celebrations, amenities, and bespoke arrangements;
Provide information about the city, local attractions, restaurants, transportation, and other services;
Identify opportunities to exceed guest expectations and create memorable moments;
Support guest satisfaction and clientele initiatives;
Ensure that all interactions reflect Loro Piana standards, values, and brand identity.
Profile
Passion for excellence in the magic of curating special experiences and memories for our guests;
Excellent interpersonal skills, empathy and communication skills;
Cross cultural sensitivity, and guest service orientation;
Effective Communication – Conveys information clearly and persuasively;
Empathy & Guest-Centricity – Understands and responds to guest needs with warmth and discretion;
Goal-Oriented – Committed to achieving excellence in every task;
Resilient & Results-Focused – Overcomes challenges while maintaining high standards of quality;
Fluent English and Italian are mandatory.
Additional information
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early ****s.
In ****, Pietro Loro Piana founded Ing. Loro Piana & C., the current company.
Pietro's nephewFranco took over in ****, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad.
In the ****s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm.
Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar.
The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality.
All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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