Technical Customer Engineer
Pubblicato il 03-10-2026 - Nordson in Vercelli
Overview
In this role you provide on-site technical support, installation, maintenance, and troubleshooting for Nordson Packaging equipment in the North-West Piedmont region. You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with Sales to identify service opportunities and support growth. The position requires strong technical expertise, proactive problem-solving, and travel within the territory. You will contribute to delivering safe, compliant field service and shaping customer success across the region.
Responsabilità
Provide on-site technical support and service activities across the North-West Piedmont region
Install, configure, maintain, and repair equipment per procedures
Diagnose and resolve hardware, software, and system issues
Document service actions and findings according to requirements
Prioritize service requests to meet commitments
Collaborate with Sales to identify service opportunities and support revenue targets
Build and maintain strong customer relationships through professional communication
Provide technical guidance and basic user training as needed
Ensure safety, quality, and company policy compliance during field activities
Maintain service tools, equipment, and inventory in good condition
Identify recurring issues and propose improvements to product performance
Requisiti fondamentali
3-5 years in industrial service or equipment installation
Experience with PLC troubleshooting
Strong troubleshooting and analytical skills
Solid understanding of electromechanical, electronic, computer, and network-based systems
Ability to read and apply technical documentation and service procedures
Strong customer service orientation and communication skills in Italian and English
Ability to work independently and manage multiple priorities in a fast-paced field environment
Strong organizational and time management skills
Proficiency in Microsoft Office, SAP C4C, and other service management/CRM tools
Ability to collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales)
Willingness to travel ******%), including international travel when needed
Adaptability and eagerness to learn new technologies and procedures
Ability to identify service opportunities while supporting customers in the field
customer service orientation
communication
independence and time management
PLC troubleshooting
electromechanical systems
electronic and computer systems