03 ott - Milano
TGM Research
Client Service Director - Market Research at TGM Research
Location:Fully remote, (preferably Italy / Poland / Portugal / Spain)
About Us:
TGM Research is one of the fastest-growing and most innovative market research companies, delivering actionable insights to businesses across industries.
Through our online panels, we connect clients with the right participants and deliver high-quality research solutions worldwide.
About the Role:
AsClient Service Director, you will own the commercial success of an entire region.
You'll lead the Client Service EMEA & America teams, set the sales and account strategy, and be accountable for regional revenue, P&L; and profitability.
This is a leadership role for someone who combines a strong market research background with a proven sales track record and experience leading teams.
Responsibilities:
Own the region's sales targets, P&L; and profitability
Lead strategic sales initiatives to open new markets and drive sustained revenue growth
Translate company strategy into action across the regional client service team
Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
Lead, mentor and develop the client service team, fostering a culture of excellence
Set direction on sales and account management to keep clients satisfied and loyal
Review and approve complex proposals and quotes prepared by junior team members
Oversee the regional project portfolio, resourcing and timelines
Set sampling strategies and contribute to fieldwork quality standards
Provide senior oversight on complex, high-profile projects
Track KPIs and territory performance, identifying ways to reduce costs and improve margins
Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services
What We're Looking For:
5-10 years in market research, online panels or a related industry
Proven track record in sales and business development
Experience owning regional or territory revenue targets
Hands-on experience leading and developing a team
Fluent written and spoken English
Strong communication, negotiation and relationship-building skills
Entrepreneurial mindset and a strong sense of ownership
P&L; management experience will be an advantage
What We Offer:
Fully remote role with a flexible working policy
B2B contract setup
Competitive salary and performance-based bonuses
An international, collaborative and innovative team
Professional development and growth opportunities
Modern tools and the latest technology, including a MacBook
21 days of holiday plus bank holidays
If you're a commercially driven leader with a passion for market research and building high-performing teams, we'd love to hear from you.
If you are proactive, curious, team player and analytic, we invite you to join our team and help our clients succeed in their research endeavours.
#MarketResearch #ClientService #AccountManagement #Sales #TeamLeadership #OnlinePanels
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