TRICARE Beneficiary Services Representative PART TIME

05 ott - Aviano
Leidos

Description
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy
Are you looking for a rewarding opportunity? Leidos is accepting applications for a TEMPO PARZIALE TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
WORK SCHEDULE: This is a 20-hour per week part-time position: Monday-Friday 10 AM – 2 PM.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

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- Verify Benefits & Enrollment:



Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
- Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
- Claims Assistance: Provide basic claims status updates and support.
- Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
- Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalates complex issues as needed for proper resolution.
- Compliance & C

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