Sr. Manager, IT Infrastructure
Pubblicato il 05-10-2026 - Gemological Institute of America in Firenze
Under the direction of the Sr. Director IT Shared Services, the Senior Manager of IT Infrastructure Services is responsible for overseeing the design, implementation and maintenance of the institute's IT infrastructure. This role involves managing a team of IT professionals, ensuring the security and efficiency of the IT systems and aligning the IT infrastructure. The Sr. Manager of IT Infrastructure Services is responsible for the effective and efficient operation of all internally managed IT infrastructure and application services used to support business processes.Additionally, this role will present solid technical infrastructure and end user computing experience with excellent process development skills, strong project management acumen, plus a superior, service-oriented approach to enterprise operations.This role will also lead service delivery management and systems reliability and scalability including reporting, configuration build, testing, planning, and deployment of solutions.
Will manage the deployment and technical operations including technical project resources (partners/subcontractors or staff), scheduling, risk management, internal and external communications and status reporting. Working closely with Information Security and other IT teams to implement, monitor and maintain information security policies, strategies, procedures and settings within the supported environment.ESSENTIAL DUTIES & RESPONSIBILITIESInfrastructure Leadership and Coordination· Manage the IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and overseeing budgets.· Lead, mentor, and manage a team of IT professionals, including hiring, training, performance evaluations, and professional development.· Coordinate to align resources and deliverables for shared goals and projects.· Liaison between the Engineering and IT teams to procure, provision and maintain physical and virtual infrastructure.· Manage and direct operational supp