Banking CS Ops Leader - SLA & Performance

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/893m1g

Concentrix in Lombardy, Milan is seeking an Operations Manager to lead customer service teams in a banking BPO environment, ensuring SLAs, process discipline, and strong financial performance.

You will drive service improvements, manage client relationships, monitor budgets, and report on KPIs to executives, balancing efficiency with quality in a fast-paced, client-facing setting. xjncmbx
Aumenti le sue possibilità di arrivare alla fase del colloquio leggendo la descrizione completa del lavoro e candidandosi tempestivamente.
The role requires strategic leadership and hands-on oversight of day-to-day operations.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/893m1g