05 ott - Roma
Rotork
OverviewAs the Customer Relationship Manager for the new ETO Hub, you guide customers through the end-to-end order-to-delivery journey, turning requirements into robust, high-quality solutions. You will collaborate with engineering, operations, and commercial teams to shape delivery and customer experience. The role blends technical understanding with customer leadership to drive fast, reliable outcomes. This is an opportunity to influence cross-functional work and contribute to transformative, high-impact projects.
Responsabilità
Serve as the single point of contact for customers with clear, confident communicationRespond rapidly to inquiries and manage expectations through the project lifecycleNegotiate with customers and internal teams to align technical and delivery needsConduct accurate contract reviews and manage scope changesOversee technical and commercial aspects of each project lifecycleMonitor inventory requirements and escalate risks earlyProvide proactive delivery timeline updates and travel to sites as neededBuild relationships across engineering, applications, finance, and operationsDevelop project plans and influence delivery timescalesPrepare cost estimates and present solutions to senior stakeholders
Requisiti fondamentali
Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)Experience analysing, designing, testing, and improving industrial productsFamiliarity with structured engineering techniquesExperience with task management, defect tracking, requirements capture, and KPIsExcellent communication and relationship-building skillsWillingness to travelProficiency with Microsoft tools, especially Dynamics CEStrong problem-solving skills and industrial design experienceExcellent communicationRelationship-buildingProblem-solvingMicrosoft Dynamics CEMicrosoft toolsStructured engineering techniques
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