Manager Relazione Cliente

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/898otc

Questa posizione è in Leroy Merlin

Il processo di selezione sarà interamente gestito Leroy Merlin.

--

Leroy Merlin, an international brand of the Adeo Group, a leader in the home improvement, DIY, and do-it-yourself retail sector, is present with stores in major Italian cities. Each store is led by a **Committee of Managers** who interpret their role with a strong entrepreneurial spirit: they drive commercial performance, develop and value the team, and transform passion for the product into concrete results, placing the customer at the center of every strategic and operational decision. For our stores, we are looking for a: ### **CUSTOMER RELATIONS MANAGER** ##### **Role Objectives** * Coordinate the team to offer a distinctive customer experience, in line with the Leroy Merlin relationship model, enhancing the skills of collaborators and guaranteeing quality, effectiveness, and attention to customer needs. * Personalize the service, valuing customer needs and territorial specificities. * Ensure compliance with procedures, providing a fluid and consistent experience at all stages of the customer journey: purchase, payment, and after-sales. * Develop and consolidate relationships with local stakeholders,



contributing to strengthening the communication and presence of the Store in the local context. ##### **Ideal Profile:** * Degree and/or Master's (preferred) * Managerial experience in retail, GDO, organized distribution, or structured stores * Strong orientation towards data analysis, commercial performance, customer orientation, and customer experience * Passion for home and our products ##### **What We Offer:** * National and international managerial growth paths * Continuous training (online HUB + on-the-job training) * For this position, an annual gross salary range between €34,500 and €45,000 is foreseen. The economic proposal will be commensurate with experience, skills, and professional background, in compliance with the classification provided for the role. * Incentive system linked to individual and team performance. Widespread shareholding Adeo Group - Corporate welfare, conventions, and supplementary health assistance (Fondo Est) * Permanent contract – 1st level CCNL DMO **? Send us your application and build the future of retail with us.** We believe in diversity as a fundamental lever for our success and welcome applications from all members of society.

--

[#J-ENTERPRISE]

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/898otc