05 ott - Palermo
Mia Burton
Somewhere out there, someone is browsing our website, miaburton.com, wondering if they can really trust buying eyewear online without trying it on or touching it. We work to turn that doubt into confidence, making the experience as reassuring and inspiring as walking into a curated, high-end optical boutique.
That's where you come in.
We're on the hunt for a Junior Customer Service Specialist to join our team in the heart of Palermo, Italy. This is a full-time, on-site position.
WHO WE ARE
Mia Burton is a fast-growing e-commerce company specializing in eyewear from the world's best brands. Every day, we work to give our customers worldwide an outstanding online shopping experience, pairing high-quality products with genuine attention to detail and fast, professional, personalized support.
WHAT YOU'LL BE IN CHARGE OF
- You will handle international customer requests via email, chat, phone and social channels, answering questions on products, orders and shipping, solving doubts, and offering reassurance to remove any unnecessary friction before checkout.
- You will manage returns, warranty claims and after-sales support.
- You will monitor order status and ensure customers are always kept in the loop.
- You will collaborate with our warehouse, operations teams and other departments to provide the best customer service possible.
- You will keep our internal systems accurate and up to date.
MUST-HAVE SKILLS
- Excellent English, written and spoken: since you'll be handling most of our international customer communications, this is non-negotiable.
- Excellent Italian, written and spoken.
- Outstanding communication and collaboration skills.
- A genuine customer-first mindset, paired with sharp problem-solving instincts.
- Precision, organization and an eye for detail.
- Experience with digital tools.
- A real willingness to learn, grow and get involved in a dynamic, international environment.
WHAT WOULD WIN OUR HEART
- Some experience (even a little) in customer service or e-commerce.
- An interest in - or knowledge of - the eyewear industry.
- Another language under your belt: German, French or Spanish.
WHAT WE OFFER
- A young and stimulating work environment that values humanity and individuality.
- Hands-on onboarding on our products and processes, so you'll never feel thrown in at the deep end.
- Real room to grow. We love promoting from within.
- Continuous learning through in-house initiatives.
- A convenient office in the city center, with free access to our kitchen facilities, snacks and lounge area.
TYPE OF CONTRACT
Fixed-term, full-time employment (1 year), with the possibility of renewal.
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