Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview The Specialist Customer Service & Inside Sales must have the ability to troubleshoot and become first point of contact for AIT's customers seeking help with timely delivery and quotes. Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.

Responsibilities Manage new and existing customer accounts to assure accurate and timely delivery

Collaborate with sales teams and products teams to develop local services and products

Handle Requests for Information (RFI) and Requests for Quotation (RFQ)

Promote additional services to contribute to overall profit

Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments

Review the process and take immediate action to correct or solve issues that may occur

Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers

Build and maintain relationships with AIT's customers and vendors on a first name basis

Other duties assigned as business deems necessary

Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships

Conducting sales meetings on site or remote In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers

Qualifications 1-3 years of working experience in international forwarding

Experience in Pricing and Customer Service

Fluent oral and written English and Italian is a must

University degree (nice to have)

Strong problem-solving skills with ability to develop new ideas and innovative solutions

What AIT Can Offer You Work-life balance perks: a 39-hour work week and flexible working hours in line with the CCNL (National Collective Labour Agreement)

Meal vouchers to make your lunch breaks easier and more enjoyable

Lavoro da remoto allowance to support remote work-related expenses

Hybrid work model: one day of home office per week for added flexibility

Private health insurance for extra peace of mind

Volunteer time: up to 5 hours annually to contribute to causes that matter to you

About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure the raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget.

With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

Specialist Customer Service and Pricing

Sales & account manager

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