Customer Success / Account Manager — own retention, adoption, and upsell across an existing client base. Milan, hybrid.Our client is a cloud-based practice-management platform for dental clinics, helping practices run scheduling, patient records, and billing more efficiently as they grow their customer base across Italy.

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This role owns the relationship with existing dental-clinic clients after they go live — driving retention, adoption, and upsell across a portfolio of accounts.
What You'll Do
- Own a portfolio of existing client relationships end to end, from onboarding handover through the full lifecycle
- Drive product adoption and run regular check-ins/business reviews to reduce churn risk
- Identify and close upsell/cross-sell opportunities,

owning net revenue retention for your accounts
- Handle after-sales questions and escalations, coordinating with product/support as needed

What We're Looking For
- 5+ years of B2B experience in customer success, account management, or client-facing commercial roles
- Proven ability to manage a portfolio of accounts, drive retention, and close upsell opportunities
- Comfortable owning commercial conversations (renewals, upsell, pricing) directly with clients
- Native or fluent Italian (mandatory); English is a plus

Milan, hybrid — around 1 day/week in the office after onboarding. xysqume Compensation competitive, discussed based on experience.

Customer Success

Sales & account manager

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