Helpdesk Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89d0cy

We're hiring on behalf of a Haystack partner!

The Role

- Diagnose faults remotely and provide troubleshooting support to customers via phone/email and remote login.

- Record activities by logging data into Customer Service and relationship management systems.

- Work effectively with multi-country/multi-language customers and departments to resolve issues.

- Accept incoming contacts, prioritize according to incident type, contract type, and instrument type.

- Work independently to resolve complex issues, escalating when necessary.

- Identify, propose, and implement countermeasures for recurring or difficult issues.

What You'll Need

- Experience in remote troubleshooting of software.

- Database management skills, including Windows Server 2008-2025 and virtual machines.





- Experience with Mirth Connect and HL7.

- Networking skills, including remote storage management, domain/non-domain related, group policies, and Firewall knowledge.

- Fluent in Italian and English.

- Prior experience with Leica Biosystems (LBS) or other digital pathology platforms is a plus.

What's On Offer

- Opportunity to make a difference in life sciences, diagnostics, and biotechnology.

- Work with a leading company in cancer diagnostics.

- Comprehensive benefits package.

- Fully remote role within Italy.

Apply via Haystack today!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89d0cy