Front Desk Agent
Pubblicato il 05-10-2026 - Borgo Santo Pietro in Chiusdino
About this job
Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence. Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy. Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living. We are always looking for passionate, talented, and like-minded individuals to join our dynamic team.
We are seeking a passionate and guest-focused Front Desk Agent to join our Front Office team at Borgo Santo Pietro. As one of the first points of contact for our guests, you will play a key role in creating memorable arrivals, seamless stays, and warm departures, ensuring that every interaction reflects the exceptional standards of our estate.
Main Responsibilities
- Welcome guests upon arrival and ensure a smooth and personalized check-in and check-out experience.
- Deliver exceptional guest service throughout the entire stay, handling requests with professionalism, efficiency, and attention to detail.
- Provide accurate information about the estate, its facilities, services, and experiences.
- Anticipate guest needs and proactively offer assistance to enhance their stay.
- Manage reservations, room allocations, billing procedures, and guest profiles.
- Handle guest inquiries, feedback, and concerns promptly, ensuring effective resolution and guest satisfaction.
- Maintain detailed and accurate records of guest preferences and special requests.
- Coordinate with Housekeeping, Concierge, F&B;, Spa, and other departments to ensure seamless communication and service delivery.
- Uphold LQA standards and actively contribute to delivering a luxury guest experience at all times.
Candidate Profile
- You have previous experience in Front Office, Guest Relations, or a similar guest-facing role, preferably within luxury hospitality.
- You are proficient in English; knowledge of additional languages is considered a strong advantage.
- You are familiar with LQA standards and understand the importance of delivering service that consistently exceeds guest expectations.
- You are passionate about hospitality and committed to creating memorable guest experiences.
- You possess excellent communication and interpersonal skills and enjoy interacting with people from different cultures.
- You are highly organized, detail-oriented, and able to multitask in a fast-paced environment.