Aero alliance customer fulfillment and experience leader

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Job Description
Summary
Do you want to drive world-class service excellence and transform how we deliver value to our customers in a global energy environment? GE Vernova is looking for an exceptional Aero Alliance Customer Fulfilment and Experience Leader to join our Gas Power team based in Avenza (Carrara). GE Vernova - The Energy to Change the World With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy.
We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower‐carbon energy we are helping to deliver. Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.
Power Our Power portfolio provides sustainable, more efficient energy solutions. With expertise across Gas, Hydro, Nuclear, and Steam Power,



we help customers deliver electricity to homes, industries, and communities worldwide. Let's Talk about the Role The Aero Alliance Customer Fulfilment and Experience Leader will champion the customer journey, ensuring total satisfaction through superior quality, timely delivery, and cost‐efficiency across the entire engine overhauling lifecycle.
You will act as the primary bridge between our shop floor operations and our customers, responding to customer needs, monitoring all the engines maintenance steps and ensuring that every touchpoint reflects our commitment to professionalism, transparency, and reliability. By leading cross‐functional efforts and implementing standardized service processes, you will ensure our Avenza Service Center delivers a predictable and exceptional experience, turning our customers into long‐term partners.
How You Will Make a Difference Leading the end‐to‐end customer experience, from ini

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