05 ott - Lucca
Altro
Strengthen a strategic business as a Customer Service Inside Sales Specialist
If you enjoy building relationships, solving challenges, and creating value for customers, this role offers the opportunity to contribute to the success and growth of an important service business. As a Customer Service Inside Sales Specialist, you will manage repair opportunities for machine components and assemblies installed on customer production lines, following the process from the initial request and technical assessment through quotation, repair execution, and return delivery. You will combine technical knowledge with a commercial mindset, acting as the main point of contact for the customer while coordinating closely with Engineering, Quality Control, Warehouse, Procurement, Planning, Workshop, and Shipping. If you enjoy turning technical challenges into valuable customer solutions and sustainable business opportunities, this is an exciting role for you.
Your responsibilities
Manage the complete repair process for customer-owned machine components and assemblies,
from the initial inquiry and receipt of the part through inspection, quotation, repair, testing, and return shipment.
Collect and evaluate the technical information required to understand the application, operating conditions, failure mode, and repair scope, working closely with Engineering and other technical specialists.
Prepare, present, and follow up technical-commercial quotations, explaining the proposed repair solution, costs, lead time, technical risks, and alternatives clearly to the customer.
Coordinate activities with Quality Control, Warehouse, Procurement, Planning, Workshop or Assembly, and Shipping to ensure traceability, technical quality, timely execution, and accurate customer communication.
Proactively identify repair opportunities, develop customer relationships, and help strengthen the repair business as a competitive and sustainable alternative to replacing components with new parts.
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