Order Management Associate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89eek4

Company Profile:
Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.

As part of their continued growth, they are expanding their team in the Philippines and are looking for a passionate, skilled, self-driven, and collaborative Order Management Associate to join their dynamic team.

This is an excellent opportunity for someone looking to grow their career and enhance their skills within a diverse and supportive environment.

Duties & Responsibilities:
• Process incoming purchase orders from assigned shared inboxes, customer portals, spreadsheets and other approved order channels in the required priority order.
• Create accurate sales orders using the correct customer and delivery location, customer reference, SKU, quantity, warehouse and delivery details.
• Check each source purchase order against the information entered before progressing the order.




• Progress orders through the required stages and complete the required downstream fulfilment steps as applicable.
• Maintain clear ownership of work by moving purchase orders and related messages to the correct in-progress or completed folder and following the team's agreed workflow.
• Confirm that orders have passed successfully from to the relevant fulfilment system and promptly investigate orders that are missing, rejected, duplicated or not progressing as expected.
• Monitor assigned orders through dispatch and delivery, update tracking information where required, and progress completed orders in accordance with the approved process.
• Complete manual order entry within two business days unless the order has been reprioritized or cannot proceed because of a documented issue.
• Identify urgent, unusual or time-sensitive orders and act promptly so that they are not overlooked among higher-volume work.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89eek4