05 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Vinted
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in the European recruitment and BPO sector, we pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences.
Job Overview
We are currently seeking a motivated professional for an Italian Speaking Customer Service Agent For Vinted position in Greece. This role within the customer support services industry offers the perfect blend of career advancement and the chance to live in one of Europe's most vibrant destinations while supporting one of the world's leading fashion marketplaces.
Key Responsibilities
• Provide high-quality support to Vinted users via email, chat, and phone channels
• Ensure excellence in the customer support services industry by resolving user inquiries regarding transactions, shipping, and account management
• Maintain a professional, empathetic,
and helpful tone in all communications with the Italian-speaking market
• Collaborate with internal teams to ensure platform safety and consistent user satisfaction
• Stay updated on service policies to provide accurate and efficient guidance to customers
• Manage user issues with precision, contributing to the overall positive reputation of the client brand
• Participate in regular team briefings to align on service quality goals and performance KPIs
Requirements
• Native or fluent Italian (spoken and written)
• Proficiency in English (working language)
• Valid EU passport (mandatory)
• Strong communication skills and a passion for customer support services
• Ability to navigate digital platforms and multitask effectively
• Previous experience in customer-facing roles is considered an advantage for these Italian-speaking jobs
Benefits
What We Offer
• Competitive Monthly Salary
• 2 Extra Sal
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