05 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Netflix
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities in the BPO and technology sectors. We are proud to be the trusted partner for professionals seeking high-impact careers and rewarding international experiences across Europe.
Job Overview
We are currently looking for motivated individuals to join our team as an Italian Speaking Customer Service Agent For Netflix position in Greece. If you are passionate about the streaming industry and eager to advance your career while enjoying the Mediterranean lifestyle, this is one of the most exciting Italian-speaking jobs available in the market today.
Key Responsibilities
• Provide high-quality support to Netflix users via chat, email, and telephone
• Assist subscribers with account management, billing inquiries, and streaming connectivity issues
• Ensure an exceptional customer experience by maintaining deep knowledge of the platform's library and features
• Troubleshoot technical issues regarding device compatibility and streaming performance
• Adhere to quality standards and response time metrics within the streaming platforms environment
• Collaborate with internal teams to escalate complex issues and ensure timely resolution for the user
• Contribute to the positive brand reputation of Netflix through professional and empathetic communication
Requirements
• Native or fluent Italian (spoken and written) is mandatory for this role
• Excellent command of the English language for corporate communication
• Valid EU passport or a valid work permit for Greece
• Strong passion for streaming platforms and digital entertainment media
• Excellent problem-solving skills and a customer-centric mindset
• Previous experience in a customer-facing role is considered a significant advantage
Benefits
What We Offer
• Competitive Monthly Salary plus 2 extr
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