05 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Booking.com
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career opportunities that define professional excellence.
Job Overview
We are currently sourcing exceptional talent for an Italian Speaking Customer Service Agent For Booking.com position in Greece. This is an unparalleled opportunity to advance your career within the tourism industry, providing world-class support to travelers while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece programs.
Key Responsibilities
• Deliver professional and empathetic customer support via phone, email, and chat for Booking.com users
• Manage accommodation inquiries, booking modifications, and cancellation requests within the fast-paced tourism sector
• Ensure high levels of customer satisfaction by resolving travel-related issues with speed and efficiency
• Collaborate with international hotel partners to troubleshoot reservation discrepancies and maintain service standards
• Provide expert guidance on travel policies and platform features to ensure a seamless vacation experience
• Maintain detailed records of customer interactions to contribute to our continuous service improvement initiatives
• Act as an ambassador for our tourism industry clients, upholding the prestigious Booking.com brand identity
Requirements
• Native or fluent Italian (spoken and written) is mandatory for this role
• Proficiency in English to effectively communicate within our international work environment
• Valid EU passport or valid residency permit in Greece
• Strong passion for the tourism industry and delivering high-quality customer experiences
• Excellent problem-solving skills and a proactive approach to technical or service-relat
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