05 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Imperial
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.
Job Overview
We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world-class support while enjoying a Mediterranean lifestyle. If you are seeking Italian-speaking jobs that offer career progression and stability, this role is your perfect match.
Key Responsibilities
• Provide high-quality technical and general assistance to customers regarding premium consumer electronics products
• Manage inquiries via phone, email,
and live chat to ensure total customer satisfaction
• Troubleshoot common issues related to device hardware, software updates, and product features
• Maintain detailed records of customer interactions within the CRM system to improve service delivery
• Educate clients on the latest product launches and features within the consumer electronics sector
• Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up
• Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience
Requirements
• Native or fluent Italian (spoken and written)
• Valid EU passport (mandatory)
• Previous experience in a customer-facing role, preferably within the technology or consumer electronics market
• Strong digital literacy and the ability to navigate multiple software platforms simultaneously
• Excellent communication skills and a passi
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