Floor Supervisor
Pubblicato il 05-10-2026 - MONCLER in Firenze
Overview
Moncler is looking for a Full-Time Floor Supervisor to join our team in Serravalle.
As a key member of the boutique leadership team, the Floor Supervisor will play a critical role in driving commercial performance, delivering an exceptional client experience and ensuring operational excellence across all aspects of the business. Acting as a role model on the sales floor, this individual will inspire and develop the team, foster a client-centric culture and contribute to the achievement of store objectives through effective leadership and execution.
Reporting directly to the Store Manager, the Floor Supervisor will collaborate closely with colleagues to uphold Moncler's elevated standards of service, operational efficiency, and brand representation.
Your Impact
- Consistently embody and promote Moncler's Sales and Service standards, ensuring an exceptional and memorable client experience at every touchpoint.
- Drive sales performance and productivity through proactive management of key performance indicators, including Sales, UPT, Conversion Rate, Client Data Capture,
Productivity, and Inventory metrics.
- Lead by example on the sales floor, motivating and inspiring the team to achieve individual and collective objectives.
- Support the recruitment, onboarding, and development of high‑performing talent capable of driving business results while delivering outstanding customer service.
- Coach, mentor, and develop team members, ensuring full compliance with company initiatives, training programmes, CRM and Client Engagement Management (CEM) strategies, and selling excellence standards.
- Oversee daily boutique operations, ensuring efficiency, accuracy, and the protection of company assets through effective scheduling, inventory control, cash management, shipping and receiving activities, and adherence to corporate policies and procedures.
- Analyse sales and productivity reports to identify opportunities, implement action plans, and support sustainable bus