TENDER & CUSTOMER OPERATIONS MANAGER
Pubblicato il 05-10-2026 - Pharma Point in Varese
Overview
In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics’ growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You’ll balance strategic tender management with day-to-day execution in a dynamic environment. This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market.
Responsabilità
- Manage end-to-end tender process for public and hospital procurement opportunities
- Monitor national, regional and local tender publications to identify opportunities
- Coordinate preparation, review and submission of tender documentation within deadlines
- Liaise with external tender agencies and procurement platforms
- Support alignment on pricing, commercial terms and tender strategy
- Maintain tender trackers and report opportunities, submissions, awards and expirations
- Monitor tender outcomes and communicate results to stakeholders
- Support forecasting and business planning via tender pipeline analysis
- Ensure compliance with procedures, regulations and industry requirements
- Provide legal guidance on tender-related matters, including contractual clauses and risk assessment
- Maintain pricing databases and commercial conditions
- Support contract creation, amendments, renewals and documentation management
- Update SAP with approved pricing and contract information
- Maintain records of awarded tenders and customer agreements
- Support commercial and market access with operational analyses and reporting
- Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices
- Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and ten