Technical Customer Support
Pubblicato il 05-10-2026 - Siemens in Milano
Questa posizione è in Siemens
Il processo di selezione sarà interamente gestito Siemens.
--
Technical Customer Support (Low Voltage) - Apprenticeship Job ID Posted since 09-Jul-2026 Organization Smart Infrastructure Field of work Engineering Company Siemens S.p.A. Experience level Recent College Graduate Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s)
- Milan - Milano - Italy
--- Transform the everyday with us We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan . The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low-voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital-ready solutions for power protection, control, and distribution. During the apprenticeship,
you will receive comprehensive training to develop your technical and customer-facing skills , supported by a dedicated mentor. You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity. Your Challenge As a Technical Customer Support Apprentice , your main activities will include:
- Providing first-level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…)
- Handling incoming calls, emails, and tickets , ensuring timely and effective resolution
- Supporting customers in troubleshooting and resolving technical issues
- Escalating complex cases to internal experts and ensuring proper follow-up
- Managing customer requests, complaints, and service cases
- Supporting the creation of technical documentation, FAQs, and knowledge base articles
- Collaborating with sales, engineering, and service teams to ensure a hi