Questa posizione è in ABB

Il processo di selezione sarà interamente gestito ABB.

Questa possibilità è disponibile in Dalmine - Italia, Bergamo - Italia.

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Noi di **ABB** aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.

**Questa posizione risponde a:** Sales Support Manager - Customer Support

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**Your Role and Responsibilities**

In our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process

*- Work model: #LI-Hybrid*

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

* Contributing to the identification and adoption of digital solutions that support team activities and process evolution. * Exploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling. * Leading the resolution of customer requests by coordinating with internal teams. * Managing the end-to-end handling of orders (e.g., scheduling, invoicing, transportation). * Keeping customers proactively informed and helping clarify their requests. * Leading initiatives aimed at improving the overall customer experience,

ensuring responsiveness, clarity, and reliability throughout the order process.

**Qualifications for the Role**

* You are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field. * You are passionate about digital tools and customer support processes * You have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint, and AI-based tools including Microsoft Copilot. * You enjoy working in a team and communicating effectively with diverse stakeholders. * You demonstrate ownership, a problem-solving mindset, and a proactive approach * A strong team-oriented attitude, good communication skills, and courage complete the profile. * You are comfortable communicating in both Italian and English.

**Compensation Package**

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: €36.000,00

Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications,

internal market positioning and alignment with ABB internal standards.

**Benefits as per policy**

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

**More about us**

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers #RunwithABB

Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza.

Pronto a fare la differenza?

Candidati subito o visita il sito [https://www.abb.com) per saperne di più sull'impatto delle nostre soluzioni in tutto il mondo.

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[#J-MCITY] [#J-ENTERPRISE]

Customer Support Specialist - AI Expert

Sales & account manager

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