Technical Support and Configuration Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89gd1o

- Configuration and Troubleshooting:

La preghiamo di leggere attentamente le informazioni contenute in questo annuncio di lavoro per comprendere esattamente cosa ci si aspetta dai potenziali candidati.
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
- Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
- Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.
- Education at degree level or equivalent work experience. Bachelor’s degree in computer science,



Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
- Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
- Experience interfacing with external (and global) customers.
- Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
- Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
- Strong communication skills, both written and verbal.
- Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
- Ability to build and maintain relationships with cus

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89gd1o