Internship - Order Handling and Customer Support specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89gq1p

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Si assicuri di inviare la sua candidatura con tutte le informazioni richieste, come indicato nella panoramica del lavoro riportata di seguito.

This position reports to:

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

You will be mainly accountable for:
- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.




- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role
- Education: a Bachelor’s or Master’s degree in Economics.
- Technical Skills: proficiency in the Microsoft Office Suite, particularly Excel.
- Knowledge of Power BI is a strong plus.
- Knowledge of SAP is a plus.
- Languages: ability to communicate fluently in both Italian and English.
- Soft Skills: excellent problem-solving abilities and attention to details. Abil

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89gq1p