06 ott - Sesto Calende
Leonardo
Questa posizione è in Leonardo
Il processo di selezione sarà interamente gestito Leonardo.
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Job Description:
Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.
For our Helicopters Division, we are looking for a Service Delivery Manager.
*Main responsibilities are:*
* Act as day by day main contact for each Customer providing timely responses to their needs;
* Understand Customer operations and needs,
to identify the proper level of service performances to be monitored;
* Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
* Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
* Organize periodic visits at Customer, together with the relevant Technical Representative;
* Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
* Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
* Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contr
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