Senior Customer Service Specialist
Pubblicato il 06-10-2026 - adapa Group in Forlì
At adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.
Per essere preso/a in considerazione per un colloquio, la preghiamo di assicurarsi che la sua candidatura sia pienamente in linea con le specifiche del lavoro riportate di seguito.
Reporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team’s daily operational activities, ensuring excellent service and efficient order management.
Key Responsibilities
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- Manage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
- Verify commercial, administrative and logistics information and handle order amendments or exceptions.
- Provide customers with timely updates on order status, product availability and delivery lead times.
- Manage enquiries, complaints and escalations, coordinating with the relevant departments.
- Collaborate with Sales,
Finance, Production Planning, Operations and Logistics.
- Coordinate daily team activities, workloads, priorities and service coverage.
- Support team members with complex issues, urgent requests and operational escalations.
- Monitor Customer Service KPIs, deadlines and service levels.
- Identify improvement opportunities and contribute to cross-functional optimisation projects.
- Support onboarding, coaching and operational training within the team.
Who we’re looking for...
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- High school diploma or degree in Economics, Business, Languages or a related field.
- 3 to 5 years of experience in Customer Service, Order Management or Sales Administration.
- Solid knowledge of end-to-end order management processes and ERP systems.
- Previous coordination experience is an advantage.
- Experience in manufacturing, industrial or international organisations is preferred.
- Good command of Micr