Dynamics 365 Contact Center Project Manager & BA

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89im4p

TMC is seeking a Dynamics 365 Project Lead/Business Analyst to drive CRM and Contact Center initiatives in Milan. You will gather requirements from business stakeholders, translate them into user stories and specifications, and coordinate cross-functional teams to deliver solutions. xysqume

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Working with IT, vendors and operations, you will support testing, training, adoption, and reporting, ensuring that Dynamics 365 capabilities are adopted across voice, chat, email channels and case management.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89im4p