Learning Experience Manager
Pubblicato il 06-10-2026 - hosco_abroad in Torino
Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference. - Training Delivery &, Facilitation - Conduct engaging and effective training sessions (induction, skills-based, soft skills, etc.) - Support ongoing training programs for all departments, including frontline and supervisory teams - Deliver regular refreshers and upskill sessions to maintain service quality - Identify training needs for each department from the Audit results - Assists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of Department - Develops &, implements Departmental Training Systems - Assists Heads of Department in producing training plans for each department - Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis - Maintains standard resort training equipment &, training library of resources - Conducts Team Member Orientation/ BAC and develops induction plans for new team members joining the team - Delivers briefings of all internal programs to Heads of Departments - Compiles the hotel’s training budget &, monitors expenditure on a monthly basis - Program Coordination - Assist in planning the annual training calendar and schedule - Coordinate logistics such as venue booking, materials, and participant communication - Maintain accurate training records, attendance, and feedback - Establishes &, maintains team member, supervisory and management records of training - Reviews training policies, procedures &,
recommends improvements to management - Contributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to time - Assists in the implementation at Team Member level of all the quality concepts introduced at the corporate level - Conducts Train the Trainer program &, ensures that the process operates effectively. - Prepares the Annual Training Plan and monitors its actualization - Coordinates with the Constance Hospitality Training Centre on all external training activities - Coordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship period - Training Development &, Content - Support the creation or update of training manuals, presentations, and e-learning modules - Localize global content where needed to suit the culture and operational environment - Gather feedback to improve training materials and learner experience - Research for current trends in learning and update training programs - Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc - Participates in developing &, implementing various training programs to meet identified needs &, ensure guest service quality, profit enhancement &, employee security/safety 4. Evaluation &, Reporting - Collect post-training evaluations and assist in analyzing effectiveness - Report on participation, feedback trends, and outcomes to the Training Manager - Identify training gaps through observation or feedback and suggest improvements - Prepares monthly, quarterly and annual reports, calendars &, briefs HRTDM on its status - Conducts and evaluates all on-the-job training - Compile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System,
Succsion Planning and Audits - Perform the ‘Manager on Duty’ shift - Perform any other duties as assigned by Management 5. Support Learning Culture - Promote continuous learning and development culture across the organization - Encourage participation and engagement in training initiatives - Assist with mentoring programs, cross-training, and internal development efforts - Promotes training activties in social media platforms - Coordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms) 6. Career Development A. Learning Pathway Designer - Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progression - Designs structured training paths (e.g. beginner ? intermediate ? leadership level) that align with job and development goals B. Skills Gap Assessor - Helps assess individual and team skill gaps through training needs analysis, performance data, or assessments - Recommends targeted learning interventions to close those gaps C. Program Developer &, Curator - Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goals - Ensures development options are accessible for different levels (e.g., new hires, emerging leaders, senior talent) D. Coach &, Learning Advisor - Acts as a mentor or advisor in guiding team members toward the right training opportunities based on their career goals - Encourages self-directed learning and ownership of personal development E. Progress Tracker &, Evaluator - Monitors training completion and evaluates its impact on performance and development milestones - Provides reports or feedback to HR and managers on employee readiness for the next role or opportunity G. Supporter of Succession Planning - Identifies high-potential employees through training engagement and progress. - Prepares talent for promotion by offering leadership development and cross-functional learning experiences vetrinabakeca