Service Technical Training & Systems Specialist
Pubblicato il 06-10-2026 - IT16 Electrolux Appliances in Italia
h3Job Description /h3pAt Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! /ph3About the role /h3pThis role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network. We are looking for a curious, proactive, and resilient individual who enjoys challenges and wants to actively drive change within a dynamic service environment. /ph3Location /h3pThe role is based in Assago. /ph3What you’ll do /h3ulliProactively gather feedback from our external service network (ISPs) to identify inefficiencies and opportunities (processes, tools, procedures) identifying issues or bottlenecks, proposing improvements and new ways of working /liliAssess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in /liliLead the development and implementation of business solutions (e.g., new tools) /liliAct as key user of systems, ensuring alignment and integration across platforms /liliSupport adoption by ensuring usability and effectiveness of solutions /liliDesign and deliver training programs on tools and processes independently preparing training materials (presentations, guides, technical content)
monitoring effectiveness /liliManage issues and identify solutions related to connected appliances in cooperation with central support and development teams /liliCollaborate with international teams (IT support and development, HQ technical support) /li /ulh3Who you are /h3ulliSolid technical or operational background with exposure to projects or process improvement /liliExperience in service environnement, technical support, or service networks /liliSolid understanding of IT systems and business applications /liliStrong proactivity and continuous improvement mindset /liliExcellent communication and training skills /liliAssertiveness and stakeholder influencing ability /liliComfortable working in dynamic and challenging environments /liliStrong problem-solving skills /liliFluent English (required for interaction with international teams) and Italian /li /ulh3Other benefits and facts /h3pAs part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. At Electrolux Group, we believe in fairness and inclusion. /ppSalary is defined in a transparent way, considering experience, skills, and performance. The annual gross base salary starts from €37,500.00, depending on qualifications and experience. /ppThe role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). /pp#LI-AM1 Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. /ppFor more information go to /p #J-18808-Ljbffr