Italian-speaking customer support representative
Pubblicato il 06-10-2026 - Altro in Firenze
Luogo di lavoro: Napoli
Location: Greece
Work Model: Remote, Greece-based
Employment Type: Full-time
Language Requirement: Italian and English
About The Role
We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece .
In this role, you will support Italian-speaking customers through phone and digital channels , assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.
This is a remote position within Greece . Candidates may already be based in Greece or be open to relocating, with relocation support available
Responsibilities
Assist customers through phone and digital support channels
Respond to customer inquiries professionally and efficiently
Identify customer needs and provide accurate information
Resolve customer issues with empathy and a customer-focused approach
Escalate complex cases when necessary
Follow established procedures and quality guidelines
Maintain a high standard of customer experience
These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.
Requirements
Native-level or C1 Italian
B2 English or higher
Strong verbal and written communication skills
Comfortable using computers and digital applications
Customer-focused and solution-oriented mindset
Good communication and problem-solving skills
Able to work remotely from Greece
The source specifically requires Italian at native/C1 level and English B2.
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