h3About the role and team /h3 pSenior Greenlight Hubs are the heart of Uber’s physical presence, where digital complexity meets real-world human interaction. As a Senior Greenlight Specialist, you will lead the frontline team responsible for building trust with driver-partners, navigating the messy reality of in-person support, and ensuring our operations scale in a fast-changing market. /p pThis role is for someone who thrives in high-stakes, ambiguous environments where the answers aren't always predefined. You’ll balance the technical side of data-driven operations with the emotional intelligence required to mentor a team and handle high-pressure customer situations. If you are a resilient problem-solver who enjoys owning outcomes and moving with urgency, this is where you’ll grow. /p h3What you’ll do /h3 pSupport riders, drivers, couriers, and merchants during critical moments—helping turn uncertainty into clarity through empathy, speed, and sound judgment. /p pLead and mentor a team of specialists to deliver world-class in-person support while navigating shifting local priorities and operational blockers. /p pCollaborate with City Operations teams to align Greenlight Hub activities with market needs, including supply growth, onboarding, and driver engagement. /p pMake fast, thoughtful decisions in real time—especially when the path forward isn’t obvious or predefined. /p pIdentify patterns in driver feedback and elevate issues that impact the experience at scale to improve how we support our community over time. /p pManage Greenlight Hub operations with discipline, ensuring all safety screens, virtual onboarding, and resurrection activities are executed with high accuracy.

/p h3Basic Qualifications /h3 ul liBachelor’s degree or equivalent professional work experience. /li li2+ years of experience in customer support, retail management, or operations. /li liIntermediate English and regional language proficiency (written and verbal). /li liExperience using Excel for data interpretation, including building charts and pivot tables. /li /ul h3Preferred Qualifications /h3 ul liDemonstrated experience leading a team in a high-volume, fast-paced environment. /li liStrong systems thinking with the ability to improve complex operational processes. /li liProven resilience and adaptability when handling emotionally charged or ambiguous situations. /li liMaster’s degree or currently pursuing a graduate qualification. /li /ul h3Ready to Ride? /h3 pThis isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you. /p pYou may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. /p pUnless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. /p pUber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. /p #J-18808-Ljbffr

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