04 ott - Firenze
ABB
OverviewVerifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto.In this role you will support end-to-end resolution of post-sale customer requests, including warranty products and disputes, ensuring timely, high-quality outcomes.
You will work with Sales, Operations, and other teams to coordinate faster resolutions and drive containment and credits/debits processing.
By analyzing claims trends, you will help identify repetitive issues and contribute to continuous improvement.
This role sits within ABB's ELSE division in North America and emphasizes impact, cross-functional collaboration, and measurable quality improvements.ResponsabilitàEnsure resolution of post-sale customer requests/complaints/disputes in coordination with Sales,
Operations and other teamsTrack disputes and coordinate with relevant functions to speed resolutionProvide appropriate solutions for customer claims and ensure containment actions, returns, credits, and debits are processedCollect and archive documentation within target timelines and close outcomes in systemsReport and follow up on KPIs related to warranty costs and customer complaintsAnalyze trends in the claims process to highlight repetitive failures and support continuous improvementRequisiti fondamentaliBachelor's in Industrial Engineering or Electrical Engineering2-3 years of experience in Customer xysqume Service in Quality and/or EngineeringSAP experienceQuality tools knowledge (8D) requiredISO Auditor is desirableKnowledge in 10CFR Appendix B is desirableDesirable: experience with Switchgear and Circuit BreakersAuthorized to work in the USproblem-solving mindsetcross-functional collaborationattention to detailSAP8D problem solvingquality tools
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