Who We AreVuole saperne di più su questo lavoro?
Scorra verso il basso per scoprire quali competenze, esperienze e titoli di studio sono necessari.Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys.
This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements.What You'll Be DoingTechnical Engineering & Platform OwnershipContributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys)Designing and implementing backend services, APIs, and integrations between the CC platform and banking systemsTaking ownership of the infrastructure's scalability, high availability, and securityEnhancing SIP/VoIP, routing, and integration architecturesEnsuring code quality, CI/CD, automated testing,

and stable deploymentsProviding third-level support for critical production incidentsManaging end-to-end implementations from design and development through testing to go-liveCoordinating closely with external service providers and internal stakeholdersEnsuring compliance with regulatory and governance requirementsPlaying an active role in architecture boards and technical decision-making processesDriving innovation and the continuous evolution of the platformStakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partnersTranslating business requirements into effective technical solutionsWhat We're Looking ForBachelor's degree in computer science, Information Systems, or related fieldAt least 4y+ of experience in working with Java, Spring BootHands-on engineering experience in contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platformsStrong knowledge of: Backend development, e.G. Java and Spring Boot, API design xysqume and system integrationStrong knowledge of: Database technologies, particularly OraclePractical experience with: Unix/Linux systems, Web servers such as Apache and Tomcat, CI/CD pipelines and DevOps practicesSolid understanding of: Networking and security, including TLS and encryption, high-availability and scaling architecturesNice To HaveExperience with AI-enabled cloud contact center solutionsKnowledge of working in regulated environments, ideally within bankingExperience with cloud platforms, preferably GCPExperience with observability, monitoring, and KPI management#J-*****-Ljbffr

Cc Digital Services_Sw 2_Deutsche Bank_Backend Engineer Genesys

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