Onsite Support Services

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89oouz

Work Model:
Onsite
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Se è protetto/a di possedere le giuste competenze ed esperienze, si candidi oggi stesso.
Project Duration:
1 Year
Minimum
3 years of relevant experience
Mandatory Skills:
Service Desk, End User Services, Field Services, Onsite Support Services
Good-to-Have Skills:
ServiceNow, Meraki, Dell Certification
Languages Required:
Native-level Italian and good English communication skills
Required Skills, Knowledge & Abilities
Technical Expertise
Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
Familiarity with Active Directory and Azure AD object management.
Process & Governance
Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.




Analytical & Automation
Ability to leverage analytics and automation tools for proactive support and trend analysis.
Competence in identifying process inefficiencies and implementing improvements.
Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
Effective reporting and documentation capabilities.
Understanding of security protocols, compliance standards, and factory safety requirements.
Preferred Qualifications
Experience in manufacturing IT environments.
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Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.
Beneficial Skills, Knowledge & Abilities (Good To Have)
Knowledge of/experience with Cisco Meraki
Knowledge of/experience with Amazon Web Services (AWS)
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89oouz