Credit Collection Specialist
Pubblicato il 06-10-2026 - E.On in Milano
E.ON Energia S.P.A. | Permanent|Tempo pieno | MilanoThe new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. E.ON is a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.Our TeamWithin Credit Management, you will contribute to shaping efficient and customer-focused credit collection processes while ensuring operational excellence and regulatory compliance. The team works closely with external partners and multiple business functions to continuously improve collection performance, strengthen customer outcomes, and drive digitalization initiatives. By combining analytical expertise with a strong customer perspective, the department develops sustainable solutions that support business growth and operational effectiveness.Your Field of PlayDrive credit management performanceLa descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere.Take an active role in achieving Credit Management objectives by monitoring performance, identifying opportunities for improvement, and delivering tangible results through a data-driven approachCoordinate external collection partnersBuild trusted relationships with external agencies, align collection activities,
and ensure high-quality execution that supports exceptional customer outcomesShape innovative collection processesDevelop and implement new credit management procedures while challenging established practices and promoting digitalisation and innovation across the end-to-end processTransform data into business decisionsGather and analyze operational information, prepare business cases, and provide recommendations that support effective decision-making and continuous improvementEnsure accurate payment reconciliationManage and reconcile incoming payments across multiple channels and commodities while introducing efficient methods that increase accuracy and automationOwn collection operations and complianceSafeguard SLA adherence, oversee extrajudicial collection activities for active and inactive customers, and ensure alignment with TIMG and TIMOE regulatory requirementsMonitor and enhance KPI performanceDefine, track, and optimize departmental KPIs, using analytical insights to identify root causes and strengthen operational performanceBachelor's degree or equivalent qualificationA completed academic background provides the foundation to navigate complex business and credit management environmentsExperience in credit management and customer processesPractical expertise in collection activities, customer management,
and operational reporting enables you to deliver measurable outcomesStrong analytical and problem-solving capabilitiesAn analytical mindset helps you identify root causes, evaluate data, and make informed decisions that create lasting improvementsKnowledge of debt collection regulationsFamiliarity with industry frameworks such as TIMG and TIMOE allows you to manage processes compliantly and effectivelyMS Office, SQL and credit management systems expertiseConfident use of Excel, Access, PowerPoint, SQL, Net@, SAP, and Salesforce supports efficient analysis, reporting, and process managementLeading digitalisation and innovationCuriosity xysqume for new technologies and a willingness to optimise operations enable you to introduce innovative solutions that improve business performanceBeing growth-driven team playersCollaboration across functions, active knowledge sharing, and support for collective success help create sustainable results and long-term growthCommunication and stakeholder management skillsStrong negotiation, active listening, and relationship-building capabilities allow you to engage effectively with customers, partners, and colleaguesEnglish language proficiencyGood written and spoken English enables smooth communication within an international business environmentWhat you need to know:Contract type: PermanentWorking time: Full timeCompany: E.ON Energia S.P.A.Function area:Finance/Accounting/TaxSalary Range: 32,000 - 43,000 € Per YearFurther salary details will be provided during the recruitment process.This job posting is open to all genders, in compliance with Legislative Decree No. 198 of April 11, 2006, “Code of Equal Opportunities between Men and Women,” and to individuals of all ages and nationalities, in compliance with EU Directive 2000/78/EC on equal treatment in employment#J-18808-Ljbffr