Customer Care Technician
Pubblicato il 06-10-2026 - Eddyfi in Basiano
pbThis role is part of our Remote Monitoring Solutions product line. /b /ppFor more information about our product line: /ppAs a bCustomer Care Technician /b, you provide technical support to customers worldwide and work closely with the Customer Care Manager and an experienced technical team. You troubleshoot and document customer issues, share feedback with the RD team, and help improve our products and services. /ppYou are comfortable working autonomously, managing multiple priorities, and communicating effectively with both technical and non-technical users. /ppbBe a part of something bigger. /b /ppAt Eddyfi Technologies, we’re proud to push the boundaries of innovation while fostering a workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives, experiences, and ways of thinking strengthen our teams and help us build better solutions for the industries the world depends on. /ppAs a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. /ph3Our values /h3ullibWe are customer-centric /b and put our customers at the heart of everything we do. /lilibWe innovate with a purpose, /b developing practical and forward-thinking solutions that solve real-world problems and protect what matters most. /lilibWe are reliable and accountable, /b we do what we say we are going to do, taking ownership of our actions and delivering high-quality outcomes with integrity, consistency and transparency. /lilibWe are stronger together /b and committed to creating an inclusive environment where voices are heard, respected and supported. /li /ulh3Joining our team means: /h3ullibCollaborating /b with experts dedicated to innovation in an environment that values different perspectives, backgrounds and experiences. /lilibBecoming part /b of an organization that values commitment, initiative, and collaboration to help achieve common goals.
/liliWorking in a growing business that encourages learning, curiosity, and respectful challenge. /lilibBeing supported /b through fair, transparent and equitable practices. /lilibContributing /b to meaningful projects that create a lasting impact. /li /ulpbWe encourage candidates to apply even if they do not meet every requirement listed, as we recognise that skills and experience can be gained in many ways. /b /ph3As Customer Care Technician, you must be able to: /h3ulliProvide technical support to customers worldwide in collaboration with the Customer Care Manager and the technical support team. /liliDiagnose, document, and follow up on customer issues to ensure timely and effective resolution. /liliProvide structured feedback to the RD team to contribute to product improvement and issue prevention. /liliSupport field installations and deliver training sessions for customers when required. /liliCommunicate clearly and effectively with both technical and non-technical users. /liliManage multiple activities simultaneously while maintaining a high level of service quality. /li /ulpbWe value transferable skills, different career paths and learning agility. Experience gained through non-traditional routes is welcome. /b /ph3What makes you an asset to our team /h3ulliYou carry a high school diploma as an IT, Electronics, or Telecommunications Technician, or a higher qualification in Engineering or Geology. /liliYou have at least b3 years of experience /b in customer care or technical support /liliGood command of bspoken and written English /b /liliYou have a solid knowledge of belectronics /b,
including banalog and digital systems /b /liliYou master data analysis using bMicrosoft Office Suite /b or equivalent /liliYou are comfortable manipulating bWindows /b, bAndroid /b, and biOS /b /liliYou are experienced with bgeotechnical monitoring instruments /b such as piezometers and inclinometers /liliYou possess strong interpersonal, analytical, and problem-solving skills /liliYou have a proactive mindset and very comfortable working autonomously /liliYou are available for occasional travel in Italy and abroad (bup to 20% /b) /li /ulh3Nice to have /h3ulliBachelor’s Degree in Computer Science, Electronics, Telecommunications Engineering, Civil Engineering, Geology, Environmental Engineering, or Land and Environmental Management. /liliA knowledge of industrial sensors and measurement technologies, including MEMS, strain gauges, potentiometers, Wheatstone bridges, magnetostrictive sensors, optical sensors, Pt100, NTC, and similar technologies. /liliA good understanding of business processes /liliKnowledge of an additional foreign language, preferably French, Spanish, or German. /li /ulh3Additional information /h3ullibWork location: /b North-East Milan area, Italy /lilibTravel: /b Up to b20% /b /li /ulh3Why join Eddyfi? We offer you: /h3ullibBenefits /b /li /ulpAt Eddyfi Technologies, diversity, equity and inclusion are fundamental to who we are. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels a sense of belonging. /ppWe welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law. /ppIf you require accommodations at any stage of the recruitment process, please let us know. We are committed to ensuring an accessible and inclusive experience for all candidates. /ppFor all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification. /pp#LI-Hybrid /p #J-18808-Ljbffr