06 ott - Puglia
PRAGMATIKE
Location: Brindisi, Italy or Valencia, Spain, Hybrid
Employment: Full-Time Contract
Duration: 6 months, with potential extension
Language: Fluent English required
Industry: International Organizations / Enterprise IT / Managed Services
About The Opportunity
Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team.
You’ll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support.
This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.
What You’ll Do
- Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.
- Troubleshoot application issues, identify root causes, and escalating complex incidents when required.
- Perform administration and troubleshooting across MSSQL and open-source databases.
- Support application releases, upgrades, configuration changes, and deployments.
- Assist with structural application changes required during system upgrades.
- Support applications running across Windows and Linux environments.
- Respond to application-related queries from users working across different locations.
- Support the deployment of tools and operational processes that improve service delivery.
- Provide knowledge transfer to Tier-1 teams and support end-user training when required.
- Maintain technical documentation, system reports, and knowledge-base content.
- Participate in operational meetings and collaborate with other technical teams.
- Contribute to special projects and provide additional technical support when required.
- Participate in a rotating 24/7 on-call schedule, approximately one week per month.
What We’re Looking For
- 3+ years of exp
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