Key Account Manager

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Role Overview To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.
Sales
- Identify new clients and qualify new opportunities
- Identify key contacts within existing accounts; cross selling and upselling accordingly
- Develop and maintain account plan to support revenue goals and objectives
- Build and implement an effective contact strategy

Processes
- Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
- knowledge of the market we operate in and our competitors

Client
- Forecast accurately and consistently on a monthly basis and effectively manage client debt

Operational
- Ensure all KPIs surrounding client contact, retention, and growth are met.

Customer
- Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.




- Deliver great clients and consumers service and seek to exceed client / consumer expectations.

Regulatory, Governance and Control
- Adhere to all regulatory requirements within role responsibility and escalated issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.

Knowledge, Skills and Experience
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89slm4