Systems Helpdesk and Rollout, OSE
Pubblicato il 06-10-2026 - UNICEF Careers in Italia
Systems Helpdesk and Rollout OSE -OPCS Florence, Italy & Remote with travel
12 months
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, the right to a future How can you make a difference? The Organizational Performance and Corporate Systems (OPCS) Unit, within the Programme Effectiveness Team (PET)
of the Office of Strategy and Evidence (OSE), is the business owner of a portfolio of corporate systems used across all UNICEF offices, including the eTools modules, inSight, RAM and UNITE, CPX and UNICARE. These systems serve tens of thousands of internal and external users and generate a continuous flow of user requests, release-related questions and onboarding needs. This consultancy provides dedicated first- and second-line user support and rollout capacity across that portfolio. The consultant will resolve and route user requests received through Service Gateway, maintain user-facing guidance, support each release and rollout with communications, onboarding and training, and monitor adoption. The consultant will work closely with the project manager or product owner responsible for each system, referring anything requiring code changes or product decisions to them.
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