Dutch-Speaking Customer Support Agent I Onsite in Porto

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89t57s

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE:Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day

COMPENSATION:
- €1,100 gross/month paid over 14 salaries
- €7.63 food allowance per working day
- Welcome Bonus - €4,000 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
- Accommodation support (detail are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities




- Provide professional customer support through verbal and written communication
- Handle customer inquiries, requests, and complaints
- Identify customer needs and provide appropriate solutions
- Support more than one market when required
- Manage and retain large amounts of product and process information
Requirements
- Fluent verbal and written communication in Dutch
- C1 level of English
- Strong customer service and communication skills
- Excellent problem-solving and prioritization abilities
- Ability to learn, retain, and manage large amounts of information
- Strong attention to detail and organizational skills
- Ability to remain calm and professional under pressure
- Strong empathy and active listening skills
- Comfortable working in a 24/7 rotational environment

Accommodation Support

Candidates relocating from outside Portugal can agevolazioni from:
- Accommodation support available in a shared residence, with a convenient contribution deducted from sal

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89t57s