Front Office Agent
Pubblicato il 06-10-2026 - Melia Hotels International S.A.(Meliá) in Milano
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission
Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations.
Responsibilities
- Personalize each guest's interaction by using their name during conversations.
- Maintain guest profiles to provide an accurate source of information on each guest’s needs and preferences, in compliance with local data regulations.
- Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination.
- Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.
- Ensure all relevant information is promptly communicated to the front desk management team.
- Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.
- Maximize hotel sales and revenue by promoting upselling/cross‑selling.
- Ensure guests receive a quick and efficient check‑in and check‑out process. When applicable, be knowledgeable about the digital check‑in process to assist guests accordingly.
- Work under supervision while maintaining a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn.
- Understand and exceed guest expectations and needs.
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