06 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For JTI
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-impact roles, ensuring that both our partners and candidates achieve excellence in their professional journeys.
Job Overview
We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For JTI position in Greece. This role offers an incredible opportunity to advance your career within the fast-paced consumer electronics industry while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece.
Key Responsibilities
• Provide high-quality technical and product support to Italian-speaking customers regarding innovative consumer electronics
• Manage incoming inquiries via phone, email, and chat with a focus on first-call resolution and customer satisfaction
• Troubleshoot technical issues and guide users through product setups,
ensuring a premium brand experience for JTI clients
• Maintain comprehensive knowledge of the latest consumer electronics trends to provide informed and accurate guidance
• Document all interactions accurately within the CRM to track performance and improve service quality
• Collaborate with internal teams to escalate complex technical concerns and contribute to continuous service improvement
• Meet and exceed performance KPIs related to response time, quality assurance, and customer satisfaction ratings
Requirements
• Native or fluent Italian (spoken and written)
• Excellent command of the English language
• Valid EU passport (mandatory)
• A strong interest in technology and consumer electronics, with the ability to explain complex features simply
• Previous experience in customer service or a high-volume call center environment is highly preferred
• Ability to relocate to Greece for this exciting Italian-
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