06 ott - Italia
Mercier Consultancy MD
Italian Speaking Customer Service Agent For Miele
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We take pride in facilitating life-changing career moves, ensuring our candidates find the perfect fit within our extensive portfolio of industry-leading partners.
Job Overview
We are currently looking for a motivated professional to join our team as an Italian Speaking Customer Service Agent For Miele position in Greece. This is an exceptional opportunity to represent a prestigious brand in the consumer electronics industry while enjoying the vibrant lifestyle of Athens among our community of those seeking rewarding Italian-speaking jobs.
Key Responsibilities
• Provide world-class support to Miele customers regarding high-end consumer electronics and home appliances
• Assist clients with technical inquiries, troubleshooting, and guidance on the premium Miele product range
• Manage communication via telephone, email, and chat,
maintaining the brand's high standards of quality
• Process service requests and warranty inquiries accurately within the consumer electronics support portal
• Build strong customer relationships by providing personalized solutions and product recommendations
• Stay updated on the latest Miele technological advancements and product innovations to ensure expert-level assistance
• Collaborate with internal departments to ensure seamless delivery of support services
Requirements
• Native or fluent Italian (spoken and written) is essential for this role
• Professional proficiency in English to communicate within our international office environment
• Valid EU passport or residency permit in Greece
• Previous experience in customer service, ideally within the consumer electronics or luxury goods sector
• A passion for high-tech appliances and a commitment to delivering premium customer experiences
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